FAQ

Q: Can a solar water heating system be used in place of a traditional gas or electric heating system?
A: In order to ensure proper efficiency, a solar energy system must be used in conjunction with a traditional gas or electric heating system, rather than as an alternative to a traditional system.

Q: Do solar systems produce hot water in the winter?
A: Yes. In colder climates, anti-freeze protection may be necessary.

Q: Do solar systems produce hot water on a cloudy/overcast day?
A: Yes. Sometimes the use of your traditional gas or electric heating system may be necessary to produce required temperatures.

Q: What happens if one of the solar tubes is broken?
A: The tubes are very strong and not easily broken. If a tube breaks due to extreme conditions, it is easy and inexpensive to replace by contacting NCP Solar.

Q: What maintenance is required?
A: NCP Solar recommends an annual check-up to maintain efficiency levels and to help avoid potential long-term problems with the system.

Q: What is the return on my investment?
A: It depends on many different factors, but typically an average household of four will recoup the cost within four to six years.

Q: I’m ready to purchase a solar hot water heater. How long will the process take?
A: A typical installation process takes four to five weeks.

Q: How long will my new system last?
A: The Apricus solar thermal collector has a life expectancy of 20-plus years with a manufacturer's warranty of 10 years.